IT Generalist (Remote Eligible) – Maryville, TN

Full-time @Clayton Homes in Information technology
  • Maryville, Tennessee, United States View on Map
  • Apply Before : September 5, 2022

Job Description

One of largest builder of manufactured housing and modular homes, Clayton Homes is looking to hire a IT Generalist (Remote Eligible) – Maryville, TN in Maryville, Tennessee on Full-Time basis in Information Technology department. Refer below details to submit job application at Clayton Homes Careers in Maryville


Tittle: IT Generalist (Remote Eligible) – Maryville, TN

Job Type: Full-Time

Category: Information Technology

Work Location : Maryville, Tennessee


Job Details: 

Field Tech Specialist – HBG Tech

The Field Tech Specialist is a multi-faceted role focusing on support,
implementation, adoption, and usage of technology throughout HBG
Manufacturing, Supply, and Connect facilities. Since few facilities have a
full-time Tech resource, this mobile position serves as a day-to-day point
of contact for all things related to technology, visiting as many as 10
facilities/locations twice a month. You will interact with Team Members at
the facilities, vendors, Team members at the home office including Tech
team members and product owners, to ensure optimal rollout and support of
our technology solutions and communicate needs for new products.

In addition to technical acumen, you must prove proficient in relationship
development. A critical element of this role is to develop partnerships
with team members at the facility from managers to those on the front line.
The role includes duties such as technical engineer, helping with hardware
configuration/troubleshooting, and support analyst, assisting with basic
computing (e.g., printers, PCs, general tech support).

***This role does require 100% travel to various facilities and will be
stationed in Alabama near the town of Addison***

Key Focuses of this Opportunity: You will be a key player in helping with
modernization efforts, particularly around plant infrastructure, and in
developing our enterprise solutions, such as Oracle ERP, Vantage, etc.


Serve as liaison between HBG facilities and Tech regarding any newly
deployed technologies, recommending process changes, identifying possible
challenges/opportunities for solutions, and proactively relaying
technology-related feedback to Tech business leaders, Business Unit
stakeholders, and users.

Work trouble tickets and requests submitted by the facilities you are
representing as well as assisting with the same for other regions as

Build relationships across multiple groups within plants to ensure intact
feedback loops, resulting in improved adoption and use of technology

Be a day-to-day point of contact across several HBG facilities for all
things related to technology.

Be a trusted resource to triage, resolve, and/or escalate any technology

Be the “boots-on-the-ground” representative for Tech groups who provide
daily support and deploy hardware/software and other technology to

Work with Tech Product Owners to provide input on feature/capability
requests for various products, including (among others) ClaytonGO, Vantage,
and Oracle ERP.

Work with associated Business Analysts to develop detailed requirements for
process improvements and defect resolutions.

Work directly with other technology groups to ensure hardware is properly
maintained, serviced, secured, and kept under warranty.

Communicate frequently and effectively with HBG Tech on activities,
feedback, and opportunities.


Excellent interpersonal, verbal, and written communication skills and the
ability to interact with a diverse group of team members, including
executives, managers, IT professionals, and subject matter experts.

Strong analytical, problem-solving, and project-management skills.

Inclined to roll up the sleeves and take a hands-on approach.

Ability to self-direct and work independently, while also providing status
updates and feedback to facility leadership and HBG Tech management.

Proficient in Microsoft Office Suite: Excel, Word, and PowerPoint.

Experience in business and systems analysis, as well as in basic project

Bachelor’s degree, or equivalent technical and business experience.

Preferred Skills:

Ability to translate stakeholder requirements into basic objectives for
development, as well as to simplify technical complexities for Business
Units and end users.

Ability to travel 100%, preferably living in an area where 8 to 10 HBG
facilities can be reached within reasonable driving time.

Ability to travel by air to remote facilities outside of driving distance
as needed for extended coverage opportunities


401(K), including 100% company match of the first 4%

Medical, dental, and vision plans, with prescription coverage

Paid time-off days and holidays

Wellness programs

On-site restaurant and on-site fitness facility (At Home Office only)

TeamShare quarterly bonuses


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Required skills