About the role
Join a professional team as an International Voice Process Executive in Yamuna Nagar, Haryana. In this role, you will manage inbound and outbound international calls, addressing customer inquiries and complaints with patience and professionalism. Your goal will be to resolve issues on the first call whenever possible while maintaining accurate call logs and customer records.
We are looking for candidates with a graduate degree and one to six years of experience in BPO or international voice support. This position operates on a night shift schedule, five days a week with rotational offs, and offers a salary ranging from ₹25,000 to ₹40,000 per month, along with performance incentives.
If you are confident in your communication skills and ready to make a difference for our global clients, apply now to be part of a supportive work environment.
What you'll do
- Handle inbound and outbound international calls professionally
- Resolve customer questions, complaints and issues with patience
- Give correct information and aim for first-call resolution
- Keep call logs and customer records up to date
- Follow up on pending tickets and close them on time
- Work with internal teams on escalations and complex issues
- Meet KPIs such as AHT, CSAT and resolution rate
What you'll need
- Graduate in any stream
- 1-6 years in BPO, international voice process or support
- Excellent spoken and written English
- Comfortable with night shifts (mandatory)
- Good problem-solving and able to work under pressure
- Willing to work 5 days a week with rotational offs
Skills
Benefits
- Rs. 25,000 - Rs. 40,000 a month plus performance incentives
- 5-day work week
- Direct work with global clients from Yamuna Nagar
- Internal movement and long-term growth
Interested in this role?
It takes about two minutes. Free to apply — Careerry never asks candidates for money.
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