About the role
We are looking for International Voice Process Executives in Shahjahanpur, Uttar Pradesh, to join a professional BPO team supporting global clients. Candidates should be confident on calls, possess excellent English communication skills, and have a passion for customer service.
In this role, you will manage inbound and outbound international calls, patiently resolving customer inquiries and complaints while aiming for first-call resolution. Keeping call logs and customer records updated is essential, along with following up on pending tickets and closing them promptly. Performance metrics include Average Handling Time (AHT), Customer Satisfaction (CSAT), and resolution rate.
A graduate degree is required, along with one to six years of experience in BPO or customer support roles. This position operates on a night shift schedule, five days a week with rotational offs, offering a salary range of ₹25,000 to ₹40,000 per month plus performance incentives. Immediate joiners are preferred, and multiple openings are available.
What you'll do
- Handle inbound and outbound international calls professionally
- Resolve customer questions, complaints and issues with patience
- Give correct information and aim for first-call resolution
- Keep call logs and customer records up to date
- Follow up on pending tickets and close them on time
- Work with internal teams on escalations and complex issues
- Meet KPIs such as AHT, CSAT and resolution rate
What you'll need
- Graduate in any stream
- 1-6 years in BPO, international voice process or support
- Excellent spoken and written English
- Comfortable with night shifts (mandatory)
- Good problem-solving and able to work under pressure
- Willing to work 5 days a week with rotational offs
Skills
Benefits
- Rs. 25,000 - Rs. 40,000 a month plus performance incentives
- 5-day work week
- Direct work with global clients from Shahjahanpur
- Internal movement and long-term growth
Interested in this role?
It takes about two minutes. Free to apply — Careerry never asks candidates for money.
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