About the role

Join a professional and supportive team as an International Voice Process Executive in Pondicherry. In this role, you will manage inbound and outbound international calls, helping customers with their inquiries while striving for first-call resolution. You will be responsible for maintaining accurate call logs and customer records, ensuring that pending tickets are followed up and resolved promptly.

The ideal candidate will possess a graduate degree and have 1 to 6 years of experience in BPO, international voice, or customer support roles. This position requires strong English communication skills and a passion for customer service.

This is a night shift role, working five days a week with rotational offs, and offers a competitive salary ranging from ₹25,000 to ₹40,000 per month, along with performance incentives. We encourage immediate joiners to apply, as multiple openings are available in Pondicherry.

What you'll do

Handle inbound and outbound international calls professionally

Resolve customer questions, complaints and issues with patience

Give correct information and aim for first-call resolution

Keep call logs and customer records up to date

Follow up on pending tickets and close them on time

Work with internal teams on escalations and complex issues

Meet KPIs such as AHT, CSAT and resolution rate

What you'll need

Graduate in any stream

1-6 years in BPO, international voice process or support

Excellent spoken and written English

Comfortable with night shifts (mandatory)

Good problem-solving and able to work under pressure

Willing to work 5 days a week with rotational offs

Skills

International voice process English communication Call handling Ticket follow-up AHT and CSAT

Benefits

Rs. 25,000 - Rs. 40,000 a month plus performance incentives

5-day work week

Direct work with global clients from Pondicherry

Internal movement and long-term growth

Questions about this job

What is the International Voice Process Executive in Pondicherry - Night Shift role at Careerry?

The International Voice Process Executive in Pondicherry - Night Shift position at Careerry is a Full Time (Onsite) role based in Pondicherry. Experience: 1–6 yrs. Key skills needed include International voice process, English communication, Call handling, Ticket follow-up, AHT and CSAT. Apply directly on Careerry to get started.

What is the salary for the International Voice Process Executive in Pondicherry - Night Shift position at Careerry?

The International Voice Process Executive in Pondicherry - Night Shift position at Careerry offers a salary of 25,000 - 40,000 INR. Additional benefits include Rs. 25,000 - Rs. 40,000 a month plus performance incentives, 5-day work week, Direct work with global clients from Pondicherry, Internal movement and long-term growth.

How do I apply for the International Voice Process Executive in Pondicherry - Night Shift job at Careerry?

You can apply for the International Voice Process Executive in Pondicherry - Night Shift position at Careerry directly through Careerry. Click the "Apply Now" button on this page, fill in your details and upload your resume. This listing is open until Dec 22, 2026.

How many jobs are currently available in Pondicherry?

There are currently 13 active job openings in Pondicherry on Careerry. Popular categories include Administrative (4), Customer Service (4), Sales (2), Finance (1). Browse all jobs in Pondicherry to find more opportunities.

How many Customer Service jobs are available right now?

There are currently 1588 active Customer Service job openings listed on Careerry. Top hiring locations for Customer Service roles include Delhi (8), Chidambaram (4), Guruvayoor (4), Khandwa (4). Explore all Customer Service jobs to find your ideal role.

Are there Customer Service jobs available in Pondicherry?

There are 4 active Customer Service job openings in Pondicherry on Careerry. View all Customer Service jobs in Pondicherry to apply today.

Listing last updated 5 Nov 2026