About the role
Join our team as an International Voice Process Executive in Perinthalmanna, where you will play a key role in providing exceptional customer support for our global clients. In this position, you will manage both inbound and outbound calls, addressing customer inquiries and resolving issues efficiently while maintaining accurate call logs and records.
The ideal candidate should possess strong communication skills in English and a commitment to delivering first-call resolution. You will be working in a night shift role, five days a week with rotational offs, and will be rewarded with a competitive salary ranging from ₹25,000 to ₹40,000 per month, along with performance-based incentives.
To qualify, you should have a graduate degree and 1-6 years of experience in the BPO sector, particularly in international voice support. We value candidates who can join immediately, and there are multiple openings available across various segments in Perinthalmanna.
What you'll do
- Handle inbound and outbound international calls professionally
- Resolve customer questions, complaints and issues with patience
- Give correct information and aim for first-call resolution
- Keep call logs and customer records up to date
- Follow up on pending tickets and close them on time
- Work with internal teams on escalations and complex issues
- Meet KPIs such as AHT, CSAT and resolution rate
What you'll need
- Graduate in any stream
- 1-6 years in BPO, international voice process or support
- Excellent spoken and written English
- Comfortable with night shifts (mandatory)
- Good problem-solving and able to work under pressure
- Willing to work 5 days a week with rotational offs
Skills
Benefits
- Rs. 25,000 - Rs. 40,000 a month plus performance incentives
- 5-day work week
- Direct work with global clients from Perinthalmanna
- Internal movement and long-term growth
Interested in this role?
It takes about two minutes. Free to apply — Careerry never asks candidates for money.
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