About the role

Join a dynamic team as an International Voice Process Executive in Pathanamthitta. This role offers you the opportunity to engage with customers through inbound and outbound international calls, addressing their queries and concerns with patience and professionalism.

As a key member of our team, you will strive for first-call resolution, maintain accurate call logs, and ensure timely follow-up on pending tickets. Your performance will be evaluated based on metrics such as Average Handling Time (AHT) and Customer Satisfaction (CSAT).

To qualify, you should hold a graduate degree and have between one to six years of experience in BPO or customer support. This is a night shift position, requiring five working days a week with rotational offs, offering a competitive salary of ₹25,000 to ₹40,000 per month plus performance incentives.

What you'll do

Handle inbound and outbound international calls professionally

Resolve customer questions, complaints and issues with patience

Give correct information and aim for first-call resolution

Keep call logs and customer records up to date

Follow up on pending tickets and close them on time

Work with internal teams on escalations and complex issues

Meet KPIs such as AHT, CSAT and resolution rate

What you'll need

Graduate in any stream

1-6 years in BPO, international voice process or support

Excellent spoken and written English

Comfortable with night shifts (mandatory)

Good problem-solving and able to work under pressure

Willing to work 5 days a week with rotational offs

Skills

International voice process English communication Call handling Ticket follow-up AHT and CSAT

Benefits

Rs. 25,000 - Rs. 40,000 a month plus performance incentives

5-day work week

Direct work with global clients from Pathanamthitta

Internal movement and long-term growth

Questions about this job

What is the International Voice Process Executive in Pathanamthitta - Night Shift role at Careerry?

The International Voice Process Executive in Pathanamthitta - Night Shift position at Careerry is a Full Time (Onsite) role based in Pathanamthitta. Experience: 1–6 yrs. Key skills needed include International voice process, English communication, Call handling, Ticket follow-up, AHT and CSAT. Apply directly on Careerry to get started.

What is the salary for the International Voice Process Executive in Pathanamthitta - Night Shift position at Careerry?

The International Voice Process Executive in Pathanamthitta - Night Shift position at Careerry offers a salary of 25,000 - 40,000 INR. Additional benefits include Rs. 25,000 - Rs. 40,000 a month plus performance incentives, 5-day work week, Direct work with global clients from Pathanamthitta, Internal movement and long-term growth.

How do I apply for the International Voice Process Executive in Pathanamthitta - Night Shift job at Careerry?

You can apply for the International Voice Process Executive in Pathanamthitta - Night Shift position at Careerry directly through Careerry. Click the "Apply Now" button on this page, fill in your details and upload your resume. This listing is open until Dec 22, 2026.

How many jobs are currently available in Pathanamthitta?

There are currently 12 active job openings in Pathanamthitta on Careerry. Popular categories include Administrative (4), Customer Service (4), Finance (1), Creative (1). Browse all jobs in Pathanamthitta to find more opportunities.

How many Customer Service jobs are available right now?

There are currently 1588 active Customer Service job openings listed on Careerry. Top hiring locations for Customer Service roles include Delhi (8), Ankleshwar (4), Contai (4), Hamirpur (4). Explore all Customer Service jobs to find your ideal role.

Are there Customer Service jobs available in Pathanamthitta?

There are 4 active Customer Service job openings in Pathanamthitta on Careerry. View all Customer Service jobs in Pathanamthitta to apply today.

Listing last updated 5 Nov 2026