About the role

We are seeking International Voice Process Executives in Muvattupuzha, Kerala, to join a BPO supporting global clients. If you excel in English communication and enjoy assisting customers, this role offers a stable career path within a professional team.

Your responsibilities will include handling inbound and outbound international calls, addressing customer inquiries, and ensuring timely follow-ups on pending tickets. You will aim for first-call resolution while maintaining accurate call logs and customer records.

Applicants should hold a graduate degree and have 1 to 6 years of experience in BPO or customer support. This is a night shift position, requiring five working days per week with rotational offs, offering a salary range of ₹25,000 to ₹40,000 per month plus performance incentives.

Immediate joiners are preferred, and there are multiple openings available in Muvattupuzha.

What you'll do

Handle inbound and outbound international calls professionally

Resolve customer questions, complaints and issues with patience

Give correct information and aim for first-call resolution

Keep call logs and customer records up to date

Follow up on pending tickets and close them on time

Work with internal teams on escalations and complex issues

Meet KPIs such as AHT, CSAT and resolution rate

What you'll need

Graduate in any stream

1-6 years in BPO, international voice process or support

Excellent spoken and written English

Comfortable with night shifts (mandatory)

Good problem-solving and able to work under pressure

Willing to work 5 days a week with rotational offs

Skills

International voice process English communication Call handling Ticket follow-up AHT and CSAT

Benefits

Rs. 25,000 - Rs. 40,000 a month plus performance incentives

5-day work week

Direct work with global clients from Muvattupuzha

Internal movement and long-term growth

Questions about this job

What is the International Voice Process Executive in Muvattupuzha - Night Shift role at Careerry?

The International Voice Process Executive in Muvattupuzha - Night Shift position at Careerry is a Full Time (Onsite) role based in Muvattupuzha. Experience: 1–6 yrs. Key skills needed include International voice process, English communication, Call handling, Ticket follow-up, AHT and CSAT. Apply directly on Careerry to get started.

What is the salary for the International Voice Process Executive in Muvattupuzha - Night Shift position at Careerry?

The International Voice Process Executive in Muvattupuzha - Night Shift position at Careerry offers a salary of 25,000 - 40,000 INR. Additional benefits include Rs. 25,000 - Rs. 40,000 a month plus performance incentives, 5-day work week, Direct work with global clients from Muvattupuzha, Internal movement and long-term growth.

How do I apply for the International Voice Process Executive in Muvattupuzha - Night Shift job at Careerry?

You can apply for the International Voice Process Executive in Muvattupuzha - Night Shift position at Careerry directly through Careerry. Click the "Apply Now" button on this page, fill in your details and upload your resume. This listing is open until Dec 22, 2026.

How many jobs are currently available in Muvattupuzha?

There are currently 12 active job openings in Muvattupuzha on Careerry. Popular categories include Administrative (4), Customer Service (4), Finance (1), Creative (1). Browse all jobs in Muvattupuzha to find more opportunities.

How many Customer Service jobs are available right now?

There are currently 1588 active Customer Service job openings listed on Careerry. Top hiring locations for Customer Service roles include Delhi (8), Ankleshwar (4), Contai (4), Hamirpur (4). Explore all Customer Service jobs to find your ideal role.

Are there Customer Service jobs available in Muvattupuzha?

There are 4 active Customer Service job openings in Muvattupuzha on Careerry. View all Customer Service jobs in Muvattupuzha to apply today.

Listing last updated 6 Nov 2026