About the role

Join a professional team as an International Voice Process Executive in Karungapally, Kerala. This role involves handling inbound and outbound international calls, assisting customers with their inquiries, and ensuring a high level of service. You will work towards resolving complaints efficiently, maintaining accurate call logs, and following up on pending tickets.

To succeed in this role, candidates should possess strong communication skills in English and have a graduate degree. Experience ranging from one to six years in BPO or customer support is preferred. The position operates during night shifts, five days a week, with rotational offs.

This opportunity offers a competitive salary between ₹25,000 to ₹40,000 per month, along with performance incentives. If you are looking for a stable career in a supportive environment, we encourage you to apply.

What you'll do

Handle inbound and outbound international calls professionally

Resolve customer questions, complaints and issues with patience

Give correct information and aim for first-call resolution

Keep call logs and customer records up to date

Follow up on pending tickets and close them on time

Work with internal teams on escalations and complex issues

Meet KPIs such as AHT, CSAT and resolution rate

What you'll need

Graduate in any stream

1-6 years in BPO, international voice process or support

Excellent spoken and written English

Comfortable with night shifts (mandatory)

Good problem-solving and able to work under pressure

Willing to work 5 days a week with rotational offs

Skills

International voice process English communication Call handling Ticket follow-up AHT and CSAT

Benefits

Rs. 25,000 - Rs. 40,000 a month plus performance incentives

5-day work week

Direct work with global clients from Karungapally

Internal movement and long-term growth

Questions about this job

What is the International Voice Process Executive in Karungapally - Night Shift role at Careerry?

The International Voice Process Executive in Karungapally - Night Shift position at Careerry is a Full Time (Onsite) role based in Karungapally. Experience: 1–6 yrs. Key skills needed include International voice process, English communication, Call handling, Ticket follow-up, AHT and CSAT. Apply directly on Careerry to get started.

What is the salary for the International Voice Process Executive in Karungapally - Night Shift position at Careerry?

The International Voice Process Executive in Karungapally - Night Shift position at Careerry offers a salary of 25,000 - 40,000 INR. Additional benefits include Rs. 25,000 - Rs. 40,000 a month plus performance incentives, 5-day work week, Direct work with global clients from Karungapally, Internal movement and long-term growth.

How do I apply for the International Voice Process Executive in Karungapally - Night Shift job at Careerry?

You can apply for the International Voice Process Executive in Karungapally - Night Shift position at Careerry directly through Careerry. Click the "Apply Now" button on this page, fill in your details and upload your resume. This listing is open until Dec 22, 2026.

How many jobs are currently available in Karungapally?

There are currently 12 active job openings in Karungapally on Careerry. Popular categories include Administrative (4), Customer Service (4), Finance (1), Creative (1). Browse all jobs in Karungapally to find more opportunities.

How many Customer Service jobs are available right now?

There are currently 1588 active Customer Service job openings listed on Careerry. Top hiring locations for Customer Service roles include Delhi (8), Latur (4), Payyanur (4), Srinagar (4). Explore all Customer Service jobs to find your ideal role.

Are there Customer Service jobs available in Karungapally?

There are 4 active Customer Service job openings in Karungapally on Careerry. View all Customer Service jobs in Karungapally to apply today.

Listing last updated 5 Nov 2026