About the role
Join a professional team as an International Voice Process Executive in Ichalkaranji, Maharashtra. This role involves managing inbound and outbound international calls, assisting customers with inquiries, and ensuring a high level of service quality. You will focus on resolving issues efficiently and maintaining accurate call logs and customer records.
To qualify, candidates should hold a graduate degree and possess 1 to 6 years of experience in BPO, international voice, or customer support roles. This position operates on a night shift schedule, five days a week, with rotational days off. The salary ranges from ₹25,000 to ₹40,000 per month, along with performance incentives.
If you are a confident communicator with a passion for customer service, apply now to seize this opportunity!
What you'll do
- Handle inbound and outbound international calls professionally
- Resolve customer questions, complaints and issues with patience
- Give correct information and aim for first-call resolution
- Keep call logs and customer records up to date
- Follow up on pending tickets and close them on time
- Work with internal teams on escalations and complex issues
- Meet KPIs such as AHT, CSAT and resolution rate
What you'll need
- Graduate in any stream
- 1-6 years in BPO, international voice process or support
- Excellent spoken and written English
- Comfortable with night shifts (mandatory)
- Good problem-solving and able to work under pressure
- Willing to work 5 days a week with rotational offs
Skills
Benefits
- Rs. 25,000 - Rs. 40,000 a month plus performance incentives
- 5-day work week
- Direct work with global clients from Ichalkaranji
- Internal movement and long-term growth
Interested in this role?
It takes about two minutes. Free to apply — Careerry never asks candidates for money.
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